Last updated: June 2025. This Privacy Policy explains what personal information ph 24 collects from players in the Philippines, how we use and protect it, and what rights you have over your own data. By using our platform, you agree to the practices described here. If you have any questions, our support team is available at [email protected].
When you register an account on ph 24, we collect the personal details you submit — including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine gaming regulations, and set up your account correctly. We may also ask for a government-issued ID or other supporting documents during our Know Your Customer (KYC) process. Any information you provide when contacting our support team — such as account queries, transaction disputes, or responsible gaming requests — is also stored so we can assist you effectively. You are responsible for ensuring that all information you submit is accurate and kept up to date through your account settings.
As you use the ph 24 platform, we automatically collect certain technical and behavioural data to keep the service running smoothly and securely. This includes your device type, operating system, browser version, IP address, session timestamps, pages visited, games played, and betting history. We use this data to detect unusual account activity, prevent fraud, improve platform performance, and personalise your experience where appropriate. Log data is retained for a limited period in line with our internal data retention schedule and applicable Philippine data privacy requirements. We do not use this data to build profiles for sale to third-party advertisers. If you access ph 24 through our mobile interface, we may also collect device identifiers to support account security features such as trusted device recognition.
ph 24 does not sell your personal data to third parties. We share your information only where it is necessary to operate the platform, comply with legal obligations, or protect the safety of our players. Specifically, we may share data with payment processors to complete deposits and withdrawals, identity verification providers to fulfil KYC requirements, and regulatory or law enforcement bodies when required by Philippine law. All third-party service providers we work with are contractually required to handle your data securely and only for the purposes we specify. We do not share your data with other gaming operators or marketing networks. If ph 24 undergoes a business transfer or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law.
ph 24 takes the security of your personal information seriously and applies a range of technical and organisational measures to keep it safe. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff handling player data are trained on data privacy obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine regulatory authority within the timeframes required by law. While no system can guarantee absolute security, we are committed to maintaining robust protections and continuously improving our data security practices.
ph 24 uses cookies and similar tracking technologies to support essential platform functions such as keeping you logged in, remembering your preferences, and maintaining session security. We also use analytics cookies to understand how players navigate the platform so we can improve the overall experience. Essential cookies are required for the platform to function and cannot be disabled. Analytics and preference cookies can be managed through your browser settings, though disabling them may affect certain features. We do not use third-party advertising cookies or share cookie data with ad networks. A full list of the cookies we use and their purposes is available on request from our support team. By continuing to use ph 24 after being informed of our cookie practices, you consent to their use as described in this policy.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to know what personal data we hold about you, to access a copy of that data, and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal and regulatory retention obligations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your registered account username and a description of your request. We will respond to all valid data subject requests within the timeframes required by applicable law.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine gaming regulations, anti-money laundering laws, and our internal compliance obligations. When you close your account, we will deactivate it and cease using your data for operational purposes, but certain records may be retained for the legally required retention period before being securely deleted or anonymised. Transaction records, identity verification documents, and responsible gaming records are among the categories that may be subject to extended retention requirements. If you request deletion of your data before the end of the applicable retention period, we will inform you of the specific legal basis for retaining it and the expected deletion date. Once the retention period has passed, your data will be permanently deleted from our systems in a secure manner. You can initiate an account closure request at any time by contacting our support team.
ph 24 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players by email and publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact us to close your account. For any questions about this policy or our data practices, please visit our FAQ page or reach out to [email protected].
If you have any questions about how ph 24 handles your personal information, or if you would like to exercise your data subject rights, our support team is available 24 hours a day, 7 days a week. You can also find answers to common account and privacy questions on the FAQ page. For matters related to platform rules and player obligations, please refer to our Terms and Conditions. If you have concerns about your gaming activity, visit the Responsible Gaming page for tools and support resources. Contact us at [email protected] — please include your registered account username so we can assist you as quickly as possible.
Registration is free and takes just a few minutes on any Philippine mobile device or desktop browser. Your personal data is protected from the moment you sign up.